Return Policy

Last updated: August 3, 2026

Return window

Contact FlySoulz within 14 days after delivery to request a return.

Do not mail an item before the return is approved and return instructions are provided. Unauthorized returns may not be accepted.

Return eligibility

Except when an item is damaged, defective, misprinted, or incorrectly fulfilled, returned items must be:

Unworn
Unwashed
Unused
Unaltered
In their original condition

Items damaged through wear, washing, misuse, alteration, or improper care are not eligible.

Damaged, defective, misprinted, or incorrect items

Contact FlySoulz within seven days of delivery. Include the order number, a description of the problem, and clear photographs of the item and packaging.

If the claim is approved as a production or fulfillment error, FlySoulz will provide the appropriate resolution.

Return shipping

Customers are responsible for return-shipping costs for fit, size, color preference, or change-of-mind returns.

Original shipping charges are not refundable unless the return results from a verified production or fulfillment error.

Exchanges

FlySoulz does not currently process direct exchanges. Request an eligible return and place a new order for the preferred size or color.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or payment-provider processing times can vary.