Shipping Policy

Last updated: August 3, 2026

Production

Most FlySoulz apparel requires production before it ships. Production generally takes 3–7 business days after payment is confirmed.

Production time and carrier transit time are separate. Weekends, holidays, address problems, customs processing, weather, and carrier disruptions can cause delays.

Delivery and tracking

Shipping options and charges are displayed during checkout when available for the destination.

When an order ships, the customer receives a tracking email. Tracking information can take time to update after a shipping label is created.

Delivery estimates are not guarantees.

Address changes

Customers are responsible for entering a complete and accurate shipping address.

Contact FlySoulz immediately if an address is incorrect. We cannot guarantee changes after production begins, and an address cannot be changed after shipment. Additional shipping charges caused by an incorrect or incomplete address are the customer’s responsibility.

Lost or damaged shipments

Contact FlySoulz through the Contact page within seven days of a damaged delivery or the carrier’s estimated delivery date for a potentially lost order.

Include the order number, a description, clear photographs when applicable, and any relevant tracking information.