Shipping policy

SHIPPING POLICY

Last updated: August 17, 2026

Thank you for shopping with FlySoulz. Please review this policy before placing your order.

Order Production and Processing

Most FlySoulz products are made to order. Production generally takes 1–6 business days before an order is shipped. Weekends and holidays are not considered business days.

Processing may take longer during major releases, holidays, high-order-volume periods, or circumstances outside our control.

Shipping Rates and Destinations

Available shipping methods, costs, and estimated delivery times are calculated at checkout based on:

Your delivery address
The products in your order
Package weight
Fulfillment location
Selected shipping method

If Shopify does not display a shipping option for your address, we are currently unable to ship that order to the selected destination.

Estimated Delivery Times

Delivery estimates begin after production is complete and the package has been accepted by the carrier.

All delivery dates are estimates—not guarantees. Delivery may be delayed by customs processing, severe weather, carrier disruptions, holidays, peak-season volume, incorrect address information, or destination restrictions.

Order Tracking

When tracking becomes available, it will be sent to the email address used during checkout. Please allow time for the carrier’s tracking system to update after receiving your notification.

Some orders may arrive in separate packages if products are fulfilled from different locations. Separate tracking information may be provided for each shipment.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate name, shipping address, email address, and phone number.

If you need to request an address change, contact FlySoulz immediately. Address changes are not guaranteed once production or fulfillment has begun, and an address cannot normally be changed after the package has shipped.

Additional shipping charges may apply when an order must be resent because of an incorrect, incomplete, or undeliverable address.

International Orders

International shipping availability is determined at checkout. Some destinations may be temporarily unavailable because of carrier, legal, or regional restrictions.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless checkout specifically states that these charges are included, the recipient is responsible for any fees required by local authorities.

Customs processing may delay delivery.

Delayed, Lost, or Damaged Packages

If tracking has not updated for an extended period, your package appears lost, or your order arrives damaged, contact FlySoulz as soon as possible with your order number.

For damaged items, include clear photographs of the product and packaging. We will review the issue and work with our fulfillment partner or shipping carrier toward an appropriate resolution under our refund and return policy.

If tracking shows that a package was delivered, first confirm the address, check with household members or neighbors, and contact the carrier. FlySoulz will assist with an investigation when possible, but replacement or reimbursement cannot be guaranteed for packages lost or stolen after confirmed delivery.

Returned or Refused Packages

Orders returned because of an incorrect address, failed delivery attempts, refusal, or failure to collect the package may require an additional shipping payment before they can be resent.